Effective Date: October 2025
Telos Group Real Estate (“Telos Group”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and disclose personal information, in accordance with the Privacy Act 2020 (New Zealand) and related laws.
By using our website, applications, or services, you agree to the practices described in this Privacy Policy.
“Personal information” means any information that identifies you, or from which you can reasonably be identified. This may include:
Name, address, email, telephone number, and date of birth
Profession, occupation, or job title
Governmental identification details (e.g. IRD number, driver’s licence)
Information collected at open homes, during property transactions, or from surveys and competitions
Sensitive information (e.g. racial or ethnic origin, political or religious beliefs) will only be collected, used, or disclosed with your explicit consent or where permitted by law.
We collect personal information directly from you whenever possible. This may occur:
When you contact us via phone, email, or online forms
When you register for newsletters, competitions, or services
During open homes, property appraisals, or other property-related interactions
From third-party sources with your consent, including your representatives (lawyers, accountants), government agencies, or publicly available information
We only collect information necessary for a lawful purpose connected with our business functions. If personal information is collected from another source, we ensure it is with your consent wherever practicable.
We use personal information for purposes including:
Providing real estate services, including property sales, rentals, and valuations
Verifying your identity and complying with legal obligations
Managing client relationships and responding to inquiries
Administering our website, applications, and promotional communications
Marketing, direct marketing, research, and improving our services
Complying with laws, regulations, and professional standards
We will not use or disclose your personal information for purposes unrelated to these without your consent.
Our website may use cookies and similar technologies to:
Analyse website usage and trends (via Google Analytics)
Improve your experience on our website
We do not use cookies to collect personally identifiable information without consent. You can disable cookies in your browser at any time, though this may affect website functionality.
For Google Analytics, you can opt out via the Google Analytics Opt-Out Tool.
We store personal information securely using a combination of cloud-based systems and physical storage, accessible only by authorised employees, contractors, or agents.
Security measures include:
Password-protected devices and cloud access
Encrypted storage and secure backups
Staff training on privacy, data handling, and breach recognition
Information is retained only for as long as necessary for legal or business purposes and then securely destroyed.
You have the right to:
Request access to personal information we hold about you
Request correction of inaccurate, incomplete, or outdated information
Requests can be made to our Privacy Officer (see Section 12). We will respond within 20 working days in accordance with the Privacy Act 2020.
We use personal information only for the purposes for which it was collected, or as otherwise authorised by law. Disclosure may occur to:
Employees, contractors, and agents involved in providing our services
Service providers such as IT administrators, mailing houses, or professional advisors
Related companies, franchises, or partners
Third parties overseas, as necessary to operate our business (with safeguards to protect your privacy)
You will be notified when your information is used for marketing purposes or disclosed to third parties for other purposes. You may opt out of marketing communications at any time.
Some personal information may be stored or processed overseas by:
Cloud hosting and IT service providers
Related bodies corporate or service providers in countries including Australia, the United States, Hong Kong, Singapore, India, and others
We take reasonable steps to ensure overseas recipients comply with New Zealand privacy standards.
A privacy breach occurs when personal information is lost, accessed, or disclosed without authorisation, or altered or destroyed inappropriately.
If a breach occurs, we will:
Notify our Privacy Officer immediately
Document the breach, including date, time, and nature of the incident
Investigate and take remedial action
Notify affected individuals and the Office of the Privacy Commissioner if the breach is serious
We may contact you with information about our services, property updates, or offers. You may opt out at any time by:
Clicking “unsubscribe” in emails
Contacting us directly via the details below
Third-party advertising partners (including Google and Facebook) may use cookies to display ads based on your prior visits. You can manage these settings via Google and Facebook’s respective opt-out tools.
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
If you have any questions, concerns, or complaints about our handling of personal information, please contact:
Privacy Officer
Telos Group Real Estate
31a Norton Road, Frankton, Hamilton
Email: admin@telosgroup.co.nz (Subject: Attention Privacy Officer)
Complaints will be handled in accordance with our Complaints Procedure, available on our website.
We may update this Privacy Policy from time to time. Updated versions will be posted on our website and are effective immediately.